SVI Systems "IN-HOUSE" Five Diamond Certified Central Station is UL listed and here
for you 24 hours a day, 365 days a year!
Benefits:
ALL of our operators are familiar with our accounts because WE install, service and monitor ONLY our accounts. We do not rely on a third party to relay the information because it can often times lead to miscommunication.
Q. What is a Five Diamond Central Station?
A. Five Diamond Central Stations signify five points of excellence:
1) Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as UL or FM.
2) Commitment to the highest levels of customer service.
3) Commitment to ongoing job-related education and testing by having 100% of its central station operators certified using the CSAA online training series.
4) Commitment to raising the industry standards through CSAA membership and participation in its activities.
5) Commitment to reducing false dispatches
Q. How do you obtain a Five Diamond Central Station certification?
A. The CSAA's "Five Diamond 100% Operator Certified Central Station" designation is granted to those central stations who:
have 100% of its central station operators certified by the CSAA Central Station Operator Level I Online course and
further pledge to continue all future certifications through the CSAA;
are CSAA members in good standing
satisfies all the requirements of the five points of excellence.
Copyright 2010 SVI Systems Inc.